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Unsubscriber still subscribed

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Unsubscriber still subscribed

We removed a customer that asked to be unsubscribed, but he keeps receiving emails from us--resulting in us receiving an auto-responder from his address. When we search the database to delete him "again" he isn't there. Why is he still getting our email blasts?? Please Help, thanks.
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Moderator

Re: Unsubscriber still subscribed

Hi LisaG730

This is an interesting situation. In order to look into this more we will need some additional information. Can you forward the autoresponse you recived to social_support(at)constantcontact(dot)com. Include the contact information for this person and the username on your Constant Contact account. Please reference this post as well so we can let you know what we find.

 

Thanks for your help,

Hannah M.
Community and Social Media Support

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Re: Unsubscriber still subscribed

Whats the autoresponder say?  Are you sure its not from a single sending?

I've had bounce responses from the same address multiple times, it just stopped after a bit (timeout).

 

Could be a particular nuance of the receiving mail server.

 

Tony Schaefer
Let me consult on your project
Accredited CTCT Solution Provider
Constant Contact All Star 2009-2010-2011-2012
www.cliquemarketing.biz