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I have a question about when someone unsubscribes.


With my particular CC account,  several newsletters get sent out to different audiences. What I'm wondering is, if someone is a recipient of multiple newsletters and they unsubscribe after receiving one newsletter, are they then unsubscribed from all emails from my account?


Thank you.

Tags (2)

Re: Unsubscribers

Hello @PatriceC5. When someone unsubscribes from your newsletter, they would be unsubscribed from the account completely. What I can recommend is that you use the Update Profile form to give your contacts the opportunity to select what information they want to receive from you. Your contacts will see the Update Profile Form when they decide to unsubscribe from your emails and you can select what lists you want to display on your form .

Caitlin M.
Community & Social Media Support

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Re: Unsubscribers - delete these people?

I have a question with an obvious answer, but I thought it is better to make sure.  When someone unsubscribes, I assume they will no longer receive ANY emails even if their contact record is in an active emailing list.  Correct?  Does unsubscribing remove them from the active list?  Also, would it be best to delete those contacts who have unsubscribed?   

CTCT Employee

Re: Unsubscribers - delete these people?

Hi @JosephF941


Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.


That's a great question! When a contact unsubscribes they are removed from your active contacts altogether and moved the Unsubscribed list. They are not automatically deleted from the account but they are grouped on that list and can't be sent too. You may delete them from the account or leave them so you may track them. 


Please let us know if there is anything else we can do for you. Thank you for choosing Constant Contact. Have a great day!

Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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