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Unsubscribing List Issue

Visitor

Unsubscribing List Issue

I am trying to pull a list of our unsubscribed contacts. It is pulling a list, unfortunately, I noticed contacts that I know are unsubscribed are not appearing on the list I ran.
1 REPLY 1
CTCT Employee

Re: Unsubscribing List Issue

Hello @NinaM61,

 

Thank you for reaching out to us. I can definitely understand how important it is to ensure that your unsubscribed list is accurate. To better research this, we would like to gather additional information for investigating purposes:

 

1 - The username to your Constant Contact account,

2 - Examples of contacts that you know should be unsubscribed, but are not on the list,

3 - The file you have exported,

4 - A reference to this post.

 

You can email us this information to social_support(at)constantcontact(dot)com. Feel free to add any additional information that could possibly assist us. In the meantime, have a great day!

Tiago_R
Community & Social Media Support

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