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Updates are not taking

Occasional Contributor

Updates are not taking

I am having difficulties with updates not taking. For example, I have deleted 2 people from my contact lists multiple times and they are still there! Specifics: 1. I have removed 1 person from certain 1 list through the contact update. Today, I reviewed her and she is still on all the lists. I tried to remove her from 2 lists today, there is no "SAVE" button, so I don't know how I know when she will actually be removed from the list. 2. Another person, has been showing up on my bounce lists for months. I keep deleting her through the bounce update, and today, she is still there.
CTCT Employee

Re: Updates are not taking

Hi @OldTowneA,


I'm sorry to hear of your troubles with deleting contacts, and want to help you with this. Please email us at with the names and emails of the contacts in question so that we may look into this for you. In the meantime, make sure you're following these steps to delete a contact from a list. We look forward to hearing back from you soon!

Nichelle M
Community & Social Media Support

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