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Upload via xls File does not work

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Occasional Visitor

Upload via xls File does not work

"Loading" shortly viewable. Then nothing. Please help.
1 REPLY 1
CTCT Employee

Re: Upload via xls File does not work

Hey @gbconsult.com,

 

We appreciate your post to the Community!

 

I am sorry to hear that you are having an issue uploading that file. Sometimes there are styles within .xls files that prevent them from being uploaded into Constant Contact. In this case, I suggest re-saving your file as  .csv rather than .xls. This should do the trick! However, if you continue to have the same issues while uploading the .csv file then I would suggest trying on a different web browser.

 

All of this said, I would also like to provide you with our Knowledge Base article that goes over the upload process. Click Here for that information.

 

I hope that this helps but please let us know if you need additional assistance. Thank you for using Constant Contact, have a great day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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