cancel
Showing results for 
Search instead for 
Did you mean: 
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.

Uploaded 100 contacts but got 1000?

Visitor

Uploaded 100 contacts but got 1000?

I have been using CC for years now. I've uploaded numerous spreadsheets to get large groups of people uploaded into my contact list numerous times. Just recently I uploaded a list of about 100 but after it uploaded it says the group I created specifically for that list has over 1100 contacts?

I have no clue where the others came from? Is there anyway to know?

2 REPLIES 2
Visitor

Re: Uploaded 100 contacts but got 1000?

I'm using an excel spreadsheet, some contacts that were previously deleted from that spreadsheet were actually STILL uploaded. Not sure why this happened and how to prevent it from doing so?

Moderator

Re: Uploaded 100 contacts but got 1000?

Hello @WillS49,

 

I'm sorry this happened. It is a strange issue, for sure. Our system just pulls whatever information is listed on the spreadsheet that is being selected. It might be worth taking a look, though. Any chance you could email us at social_support(at)constantcontact(dot)com with your username, the spreadsheet you used, and the list they were added to so we can investigate? 


Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.