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Very angry customer

Visitor

Very angry customer

I am very angry at the abuse I took from one of your so-called "customer service" people today. I have been a customer for many years and I am in shock. I want a call back immediately or I will cancel my account! 

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2 REPLIES 2
Moderator

Re: Very angry customer

Hello @SandyF2. We're so sorry to hear about the experience that you had yesterday with our Billing team. I see that you were able to call in shortly after posting here and you were able to speak with someone else regarding questions about our prepay option. We have forwarded your concerns to our Billing management team and they will be reviewing the interactions that you had. If you have any further questions, we will be happy to assist you.


Caitlin M.
Community & Social Media Support

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Moderator

Re: Very angry customer

Hello @SandyF2. We're so sorry to hear about the experience that you had yesterday with our Billing team. I see that you were able to call in shortly after posting here and you were able to speak with someone else regarding questions about our prepay option. We have forwarded your concerns to our Billing management team and they will be reviewing the interactions that you had. If you have any further questions, we will be happy to assist you.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.