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Very unimpressed with your customer support

Occasional Visitor

Very unimpressed with your customer support

I'm trying to find out why so many of the recipients on my contact lists are not receiving the emails I am sending through my Constant Contact account. The wait time for customer service is 30+ minutes and there is no other way to email my questions as the chat icon does nothing. I'd like someone to get back to me with information asap.

Courtney -

The Party Staff 

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1 REPLY
CTCT Employee

Re: Very unimpressed with your customer support

Hello @BillH11,

 

Thank you for reaching out to the Community!

 

I am sorry to hear that you are not satisfied with our customer support. We strive to ensure that your questions are answered in a timely manner and I apologize that you experienced that long wait.

 

There are a number of reasons why someone may not be receiving your email. Perhaps the email bounced or there is a blocking issue. We would be happy to help you determine what may be happening to these contacts. If you would like, you can send an email to social_support(at)constantcontact(dot)com with your Constant Contact username, an explanation of the issue you are experiencing and a reference to this post. We will reply to that email and reach out to you if necessary. Next, you could try giving us a call again to address your issue. Click Here for our contact information. Finally, if you are having issues connecting via chat, I would suggest trying on a different web browser.

 

I hope to hear back from you soon. Thank you for using Constant Contact and have a great rest of your day!

 

Evan G.
Customer Engagement Specialist
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