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Video Thumbnail - colored vertical bars, not video image thumbnail


Video Thumbnail - colored vertical bars, not video image thumbnail

Hello! I have a video uploaded to vimeo that renders in vimeo but in constant contact it is not; what shows as the thumbnail is the colored vertical bars.  I've gotten it to work on another test email but when I tried it in my final version, the colored vertical bars show up and now I can't get it to work with any version.  It just seems very inconsistent so I can't figure out what the issue is.  Any feedback or recommendations you can share would be so helpful as we have a video that needs to go out in the next day.    Thank you!

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Re: Video Thumbnail - colored vertical bars, not video image thumbnail

Hi @GailD90 


I apologize you're having this experience with the video block in your email! I have taken a look at this campaign and was unable to replicate this same experience. Your email both in the preview window of our editor and the test email in my own email client did not have this vertical bar appear. Are you seeing this happen in a preview of your account or a test email in your email client? If you are having this experience in a preview, does working in a different browser help? While on the other hand if it's in your email client, what email client are you using? Are you seeing this bar in more than one email client? These are helpful details to know along with any screenshots you may have.

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