cancel
Showing results for 
Search instead for 
Did you mean: 

Video Thumbnails

All Star

Video Thumbnails

I created a custom video thumbnail for my You Tube video and when I insert my video into CC, it will not recognize the thumbnail I created. Does anyone have a work around?

 

9 REPLIES 9
CTCT Employee

Re: Video Thumbnails

@KristiM5

 

Thank you for reaching out to the Community. That is a great question! I'm sorry to hear your video thumbnail is not populating as it should be, but I do have a work around for you. Instead of copying the full URL at the top of the page, click where it says Share at the bottom right corner below your video, and copy the short URL link. Usually when you add that to your email, the thumbnail will generate for you.

 

If that does not work for you, please email us at social_support(at)constantcontact(dot)com with your username, the email campaign name, the Youtube video URL, and a reference to this post and I would be happy to take a look into this!


Taryn Leinweber
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
All Star

Re: Video Thumbnails

Thanks Teryn. That is what I had done originally but it would not take the custom thumbnail I created. I deleted my You Tube video and then uploaded it again. Now it works in CC.

CTCT Employee

Re: Video Thumbnails

@KristiM5

 

Great, I'm glad to hear your video thumbnail now works! If any other issues come up, definitely don't hesitate to reach back out to us. Enjoy your Monday!


Taryn Leinweber
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Visitor

Re: Video Thumbnails

I am having the same issue, CC is not showing custom thumbnail for my video. I cannot delete my video and upload again, because then I will loose the views and like video had already received. Please suggest any other work around for this.

CTCT Employee

Re: Video Thumbnails

Hello @ShivaniS35,

Thank you for reaching out to the Community. I am sorry to hear that you are experiencing this as well. Customers who experience a similar issue find that using the short URL usually helps to generate a thumbnail. Another option would be to take a screenshot of your video, upload it as an image to your library, and make that image a clickable link to your YouTube video instead. If those options do not work, please email us at social_support(at)constantcontact(dot)com with your username, the email campaign name, the YouTube video URL, and a reference to this post and we would love to research this further for you!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
All Star

Re: Video Thumbnails

I am having the same problem constant contact says video not available but if I click it it takes me to the video on youtube. This would be acceptable if it loaded the thumbnail but no thumbnail appears.

CTCT Employee

Re: Video Thumbnails

Hello @ChristopherK37,

 

I apologize that you are experiencing this issue as well. To fix this, try deleting the video block and dragging in a new one. That should allow for the thumbnail to appear in your email campaign. I apologize for the inconvenience, this is a known issue that we are currently working on and will be fixed as soon as possible. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
All Star

Re: Video Thumbnails

May 2019 and still having the same issue. Is there a fix for this yet?

Highlighted
Moderator

Re: Video Thumbnails

Hi @StephanieF707 

 

Thank you for bringing this to our attention, I apologize you too are having this experience. Have you tried the workaround previously shared in this thread? This workaround being to delete the video block and dragging in a new one. That should allow for the thumbnail to appear in your email campaign. Did taking these steps help?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.