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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Video not playing

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Visitor

Video not playing

I inserted a Youtube video in my last campaign and it's not playing. Do you know whats going on? Thanks!
3 REPLIES 3
Moderator

Re: Video not playing

Hi @FabianS48

 

Thank you for reaching out to the Community about your email! I'm so sorry the video in your email was not playing like it should have. I took a peek at this email and saw that there was a space placed before the video link. This blank space in the link is what caused the video to not play. If you take a look at the campaigns in your account you will see a "T2 copy" of your most recent email. Your video link has been fixed in this copy. I apologize this happened and have tracked this experience in your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Visitor

Re: Video not playing

I just want to say THANK YOU! I was able to learn something and now it won't happen again. You're awesome :smileyface:

Moderator

Re: Video not playing

Hello @FabianS48,

 

I'm glad @Frankie_P was able to assist with resolving your issue! Thank you for coming to the Community and please let us know if you ever have any more questions!


Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.