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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

Video using old Thumbnail


Video using old Thumbnail

I recently updated the thumbnail for a Youtube video I'd like to embed in a campaign. The block keeps pulling the old thumbnail. Is this something that takes time to update (despite youtube already showing the correct one), or is it an issue where it cached the previous thumbnail somewhere, and how would I fix this? I do not want to just use a clickable image.


Thank you.

CTCT Employee

Re: Video using old Thumbnail

Hey @ReginaW155,


Thank you for reaching out to us! Unfortunately, due to the way that YouTube API is communicating with Constant Contact, we can't control the thumbnail that renders when a video is inserted. I apologize for the inconvenience! Please let us know if you have any other questions.


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