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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Video using old Thumbnail


Video using old Thumbnail

I recently updated the thumbnail for a Youtube video I'd like to embed in a campaign. The block keeps pulling the old thumbnail. Is this something that takes time to update (despite youtube already showing the correct one), or is it an issue where it cached the previous thumbnail somewhere, and how would I fix this? I do not want to just use a clickable image.


Thank you.

CTCT Employee

Re: Video using old Thumbnail

Hey @ReginaW155,


Thank you for reaching out to us! Unfortunately, due to the way that YouTube API is communicating with Constant Contact, we can't control the thumbnail that renders when a video is inserted. I apologize for the inconvenience! Please let us know if you have any other questions.


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