I apologize for the experience you've had with this refund request! Due to account security we are unable to go into your billing details here in the Community. However we have looked into this refund request on your behalf. In fact a member of our Billing Support will be contacting you directly with any further updates. If you have any further questions, please call into our Billing Department.
Frankie P. Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!