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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
Why am I not able give a refund through WePay? I have done it in the past, but a person who registered for an event about a month ago, needs to cancel, and it won't let me give a refund. Is there a time limit in which one can receive a refund?
Thank you for reaching out to the Community! I'm sorry to hear you are unable to refund your registrant. You certainly should be able to, as there is not a limited time frame for refunds to be processed that I am aware of.
If the registrant has been cancelled in your Constant Contact account, and they paid by credit card, I would recommend reaching out to WePay directly regarding this issue. You can click here for WePay's support page.
In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!
Taryn Leinweber Community & Social Media Support
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