cancel
Showing results for 
Search instead for 
Did you mean: 

Website Loading

Highlighted
Member

Website Loading

For the past several weeks, your website has become almost unusable. I'm in Google Chrome, and have done a "clear cache and hard reload site." It hasn't helped. When I log in, none of the navigation loads, it just loads the last few emails we've sent. I have to refresh the page to get the navigation. When I move between pages, the pages take forever to load (probably a couple of minute...for a page to load.) Please fix your website!!!
Tags (2)
3 REPLIES 3
Highlighted
Moderator

Re: Website Loading

Hi @AggieD 

 

I apologize you are having this experience with working in your account! Are you seeing any error messages? You mentioned this continued to happen after clearing your cache and reloading our site in the same browser. Are you having this experience when using a different browser? Or even opening your account in a private/incognito window? If you have not yet tested your browser this way I would suggest doing so. It allows us to see if there are any 3rd party add-ons that could affect how Constant Contact works. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Member

Re: Website Loading

Frankie,

 

I tried using an Incognito browser, and did turn off all extensions running in the browser.  This didn't help at all.

Highlighted
CTCT Employee

Re: Website Loading

Hey @AggieD,

 

Would you be able to provide some of the following info so we could investigate a bit more?

 

1) Does using another browser, such as Firefox or Safari, load the website faster?

2) What is your ISP (e.g. Comcast Xfinity, Mediacom, Verizon, etc.)?

3) Could you please run a speed test via fast.com and let us know what it says for Latency and Upload in the Show More Info area after completion?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.