We were contacted today by a long-time member who recently received not one, but TWO, copies of our Welcome email via CC! And they were received two weeks apart. Since this is intended to be sent only to newly-registered/signed up folks, we are all rather confused. FWIW, the Welcome email has not been edited/updated in recent memory.
The only clue we have is that each Welcome email was delivered about 20 minutes prior to the member's receiving a notification that their membership was expiring/up for renewal.
Any ideas what might have caused this? As far as we know, this member is the only one affected - or the only one who has contacted us about this.
Thank you for reaching out to us. I can understand that it is important to ensure that your contacts are not receiving your Welcome email twice. To better investigate what has happened, there is some information that we would need that will be extremely helpful:
1) The email address of the contact who received more than one Welcome email
2) A forwarded message of both emails received by the contact. If you cannot forward the message, a screenshot would also be helpful. If you do send a screenshot of the emails, please keep in mind that the screenshots need to contain the detailed information for those emails (From, Reply-to, Subject).
You can email this information to social_support(at)constantcontact(dot)com, with a reference to this post. Please feel free to send us any additional information that you believe could be useful for us.
Tiago_R Community & Social Media Support
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