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Tom, What happens if he signs up again? Does it let him or does it reject him saying his sign up is pending or something? I've never done any testing in this area. I'm not sure if the opt-in circuit has a time out. Regards, Tony
Thanks for your suggestion Tony. That's a good idea. I may call the support line and see what they say. It seems to me this problem will surface quite a bit. Tom
Tom, Many don't see that side of it because they don't use OPT-IN. If that's not used perhaps this user becomes of the many of emails that don't get opened that we're always worrying about. Its is a popular domain the user is on? Regards, Tony
Updated: October 2017
When you enable confirmed opt-in for your account we use this status to let you know who hasn't responded yet. Confirmed Opt-in (a.k.a. double opt-in) is the strictest way to obtain permission to send email campaigns. It requires a contact to respond to an email confirmation in order to be added to your list. If the contact doesn't respond, he or she won't receive any further campaigns from you and will be listed as awaiting confirmation.
Unfortunately, you can't email these people, move them, or export them from the account unless they confirm their interest. Check out this FAQ for more information.
Why are the people who responded to a link on our website to get our enews awaiting confirmation? I didn't add them; they have asked to to added to the list.