Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.
Trying to use one of my own images as a background, however no matter how big i make it (currently at 2000x2000 pixels), the image 'repeats' itself on the background of the email when it gets to about half way across. This is leaving it looking disjointed and unprofessional... any advice?
Jan 30, 2019 6:13:35 AM
Thank you for your feedback on this. The reason that the background is set to tile is because every one of your subscribers will view your email on a different sized monitor or device. If the image didn't tile, it would instead stretch to fit their screen, and wouldn't give you the desired effect. Our developers are looking into a solution for this and I'm more than happy to let them know that you would also like this feature. In the meantime, we have resources for backgrounds that will tile seamlessly or you can use one of the ones already built into our tool, to ensure that your email looks just the way you want it to.
Thank you for reaching out to the Community with your questions. When it comes to what size to have your images we do suggest them to be 600 pixels in width or less. In fact, here’s a helpful FAQ we have to help when uploading images. At this time our background images will tile itself to fill the screen. However I would be happy to pass along your feedback for the ability to further customize the background images.
I'm having the same issue. No matter what I change the pixel size to, the image still repeats itself and doesn't fill the entire background.
I apologize you aren't able to customize your background image to fill the screen as you would like. Unfortunately, at this time our background images only have the ability to tile itself. Being able to to customize the way background images fill the screen is a feature request I would be happy to submit for you.
"Being able to to customize the way background images fill the screen is a feature request I would be happy to submit for you."
Yes, please do that.
Hello @DillonC8. I have tracked this feedback in your account as well. I did want to point out that this article from our Help Center which talks about background images does provide some information on images tiling. Hope this helps!
Hello @DonN083. At this time, we are not able to prevent a background image from tiling. I apologize for any inconvenience this may cause but we are looking into ways that our customers can have more control over the appearance of a background image and I will submit your feedback over to our engineers.
Please make this update ASAP, it is extremely frustrating to have the background images tile themselves automatically.
Thank you for providing your feedback on the Community!
I have passed this feedback to have more control over image formatting along on your behalf. I apologize for any inconvenience this may have caused. Please let us know if you have any other questions.
Thanks and have a great day!