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Where is the option to 'view in browser' in an email now?

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Where is the option to 'view in browser' in an email now?

I'm converting an old customer over to a new template and I've noticed that the option that said 'having trouble viewing this email? Click here to view in a browser' is missing. Did I miss something?

24 REPLIES 24
CTCT Employee

Re: Where is the option to 'view in browser' in an email now?

Hello @KathyG622,

 

Thank you for reaching out to us about this!

 

The option to view in web browser option has been discontinued in the Third Generation Editor. This is why you are not seeing the option in the header of your campaigns.

 

As an alternative you can make a copy of the campaign that you are sending and send this to a list with just your contact. Once this has been sent a share URL will be created. Copy and paste the share URL into the top of your email with the "View in browser" verbiage. We apologize for any inconvenience this may have caused!

 

Please feel free to reach out with any questions or concerns.

 

 

 

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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New Member

Re: Where is the option to 'view in browser' in an email now?

Thanks for your response Curtis_P. That is a lot of work for something that was automatic before. Not the answer I was hoping for but thanks for the workaround idea I appreciate it. Kathy

Moderator

Re: Where is the option to 'view in browser' in an email now?

Hi @VirginiaH90

 

I'm glad we could help share our workaround for this feature. I apologize our workaround wasn't exactly the answer you were hoping for. However I do hope the workaround we provided helps!


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Frequent Visitor

Re: Where is the option to 'view in browser' in an email now?

Not happy about these omissions at all. Why remove functions that promote more views for your clients? 

 

Moderator

Re: Where is the option to 'view in browser' in an email now?

Hi @GeraldW49

 

Thank you for reaching out to the Community about functions you'd like to see in your account. I apologize for any inconvenience caused by not having this feature. Any feedback about changes you would like to see can be submitted and tracked by our developers here in the CommunityYou can also submit feedback through the Have Feedback button at the bottom of every page in your account. We are always looking for ways to better our user's experience.

 

In the meantime we do suggest the work around mentioned of sending your email to a list of just you, getting the Short URL for that email, copying the sent email, and adding the Short URL into the email through a text box at the top.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Re: Where is the option to 'view in browser' in an email now?

What a **bleep**ty thing to do!  

CTCT Employee

Re: Where is the option to 'view in browser' in an email now?

Hi @FB-user,

 

Sorry for any inconvenience not having this feature may have caused you. However, I am happy to report that it is now available in the third-generation editor. Click here for an article on how to use it!

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Occasional Participant

Re: Where is the option to 'view in browser' in an email now?

Thank you. This is very helpful.
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Member

Re: Where is the option to 'view in browser' in an email now?

No need to remove a helpful function that actually worked. Please update to bring that feature back.