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Why are you always down ?????

Occasional Contributor

Why are you always down ?????

Well I have been dealing with the fact you are down for maintenance almost every day during my prime working hours - but now I cannot get in to work at all and support is unavailable.


Loading, loading, loading ... into infinity


Your status page


says you are up and A-OK - you are not


When I go to support/help page


and try to CHAT it tells me it is not available


So I look at phone support and see THAT YOU HAVE NONE ON THE WEEKENDS


That sucks



CTCT Employee

Re: Why are you always down ?????

Hi Dennis. I am sorry you're having trouble getting into your account during your prime working hours. I would like to look into your access issues further but I do need to gather a bit more information from you to help troubleshoot. What time of day were you trying to access your account? Did you experience the same issue in different browsers? Did you receive any error messages?

Although we do not offer phone support on weekends, you can post to the Community and receive assistance.

Mary S
Community & Social Media Support

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