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Why responsive templates are not responsive in Gmail from mobile browser?

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Visitor

Why responsive templates are not responsive in Gmail from mobile browser?

for example, template 

 

previewer shows that this email is OK in mobile browser, but in gmail (chrome, android) it looks like 

 

(check attachment)Screenshot_20190704-165948963.jpg

1 REPLY 1
Moderator

Re: Why responsive templates are not responsive in Gmail from mobile browser?

Hello @MaximC. Thank you for bringing this to our attention. I tested this out on my end and I was able to see the same thing happen on an Android. I brought this to our upper level of support and for the best display, they suggest not using a mobile browser to view emails but to instead use an app, such as the Gmail app. Mobile browsers are considered a "lite" version of a desktop browser and they may not be able to display all HTML emails correctly. I tested the email using a Gmail app and it does display correctly. Hope this helps!


Caitlin M.
Community & Social Media Support

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