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I've done many newsletters in ***REMOVED BY MODERATOR*** and now have to use CC. It's really different. I did watch the very basic video (still lost) so I'm going to end up needing a lot of help. I don't see an option to drag and drop and yet design my own newsletter, not really starting with a template. So I picked one that looks sort of like what we want to do.
I want a banner to stretch across the entire top of the newsletter in ***REMOVED BY MODERATOR*** that happens if the banner is 600px wide. I dropped that image into an image block and it shrinks in CC to 576 pixels and I can't make it larger, regardless of how large of an image I put upload. So when I save it, there are two gray bands on either side of the image where it isn't filling in the entire image block. I tried unlocking the image size but it won't' let me make it any larger that 576 (again the uploaded size is 600 px) I've tried uploading a larger size (650 px) and it too shrinks back to 576. How do I fill the entire image block with that header?
I've attached the image here (cropped to take out company name for now) and you can see the gray image block background. I can't seem to change that gray to any other color either (although I can change other backgrounds in the newsletter but not an image block).
I'm sure I can have an image that goes the width of the newsletter but just can't figure out how to make it happen. I'm clearly never going to get this newsletter out on the client's timetable. I'm so frustrated I really don't see anything in the knowledge base that will address this.
Thanks for any help.
I apologize for the frustration you were having with getting your image right in the template.
I took a look at your email and I see that the image does stretch out to the full width of the template now. Let us know if you are still having difficulty with that please.
Also, if you are wanting to use your own html/xhtml coding you can do so if you click "Use My Own Code" on the left when on the Template Picker page.
I understand how important it is for you to have the email looking the way you need it to to meet your client's deadline and we are happy to help you here in the Community but for immediate assistance, please contact our Phone Support Team at 1-866-289-2101.
Please let us know if you are still needing assistance.
I had this issue too, I had the image re-created to the exact specs but was only eventually able to get a larger image size by overwriting an old e-mail created on a previous version of the software (which is still active when editing an old e-mail).
Lucky I had that but I'm thinking this resize function was essentially lost in the latest update?
Thank you for reaching out to the Community about your email! I am happy to hear you were able to resize your image using one of our templates after all. The resize function that is previously described in this post has not been lost in our newest editor, our Third Generation Editor. Instead, this function has been altered. Once an image is place in a Third Generation template, it can be resized by clicking and dragging the arrows in the right hand corner of your image.
There is a way to fill your entire block with a photo by using the Fit to Block option.
Place your cursor over your desired image and click the gear icon.
That's it! I hope that helps.