Between 10pm - 11pm ET tonight (7/18) we need to make a few updates to our service.
You may experience a delay in sending emails and difficulty managing your contacts. We recommend not using your account during this time frame. Thank you for your patience while we make these updates.
Sorry for the confusion. You can get your image ready to upload to your Library by making sure it has the right height and width, resolution, file size, and file type. This protects the image's quality and prevents errors during the upload process.
If you are using the 2GE editor then it is possible that putting in an image larger than it’s designed dimensions could stretch the email. Stretching the email will make it wider than the designed dimensions and could cause display issues. If you recently put in an image and your email is suddenly wider than what you began with, resize the image smaller and the email should go back to the proper size.
If you are using our 3GE editor then you will not run into the problem of stretching but I do recommend getting your images ready for upload by following these steps.
I hope that helps!
There is a way to fill your entire block with a photo by using the Fit to Block option.
Place your cursor over your desired image and click the gear icon.
That's it! I hope that helps.
I had this issue too, I had the image re-created to the exact specs but was only eventually able to get a larger image size by overwriting an old e-mail created on a previous version of the software (which is still active when editing an old e-mail).
Lucky I had that but I'm thinking this resize function was essentially lost in the latest update?
Thank you for reaching out to the Community about your email! I am happy to hear you were able to resize your image using one of our templates after all. The resize function that is previously described in this post has not been lost in our newest editor, our Third Generation Editor. Instead, this function has been altered. Once an image is place in a Third Generation template, it can be resized by clicking and dragging the arrows in the right hand corner of your image.