I agree that the instruction is confusing, but they are really referring to two different things. The upload image size does not have to be equal to the display size. Constant Contact is suggesting that the upload size be no larger than 800 pixels, you can still display the 800 pixel image in your email as 600 pixels wide. I would however suggest you always upload or use images that are exactly the same as the display size. Some browsers pixilate images when they adjust the display size.
How do I find the pixel size of each box so I can size my images???
Jack, To make sure you should be able to look in the style sheet for the template you are using. You can find it by clicking on the Edit Style Sheet options from advanced features. Look towards the bottom of it for WIDTH entries.
Do you receive an error message when you try to upload the image? If so, it could be encoding problem. To remove encoding, you can take the image to www.picnik.com and upload the image. Save it as a jpeg and give it a new name. Once saved, try uploading the image to Constant Contact.
Let me know if that works,
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"
Alicia, The problem stems from the file you are trying to upload. The file you attached to this post exceeds the 800 pixel width max of the image library. Try with a smaller image (diameter wise). Regards, Tony