Some customers are experiencing difficulties connecting with our support specialists through our phone system. We are working on resolving this issue as soon as possible.
I looked into this and we will be adding an option to view your images in a list rather than thumbnails. This should be coming soon.
I hope this helps,
Glad we could help!
I hate this new image selector - it is definitely a step backwards. When I open an email that I am working on, it doesn't even load the correct image. The scroll bar on the left is insanely slow and annoying to use. Who thought this was a good idea?
I'm sorry for the issues you have been having with our new image selector. We are currently working on a fix for this and hope to have it resolved soon. We'll keep you updated.
I have been using CC for about two years and every time there is an upgrade/improvement it doesn't work well. In the future it would be helpful to get an e-mail announcing the changes and explaining the new process.
This new Image Selector is SLOW and it cuts into my time. I send twice weekly e-mail blasts that use to take me about 2 to 3 hours and it now takes me more than 4 hrs. Befor when inserting an image a separate window would open and upload my images, while this was going on I could still work in my "block" and edit it. Now I have to seat and stare at a screen that is painfully slow while it uploads my 400+ images and then I have to wait forever if the image I want is in a different folder.
When will this be resolved? Can I use the old version?
We hope to have the issue with loading images resolved soon. I don't have a specific time frame but it is in the works. We're creating an option for viewing images that will cut down on load times.
I'm sorry for the inconvenience,
I would like to add that the IMAGE DESCRIPTION on the new Image Selector screen does not retain the description that i enter. I believe i may have cut and pasted the image from one portion of an email letter to a new portion. However, using the image selector and typing in a new description does not work. An old description is used.
I had to use the CODE VIEW feature and change the image description before it would save.
Absolutely NOT thrilled with the new image selector. I used to be able to create a graphic, save it to my desktop, and import it to my library to use in an email. Now, I don't even know how to do that! When did this change, and where were we told? I love it when something ain't broke, everyone's in a big hurry to "fix it!" '
Anyone out there have any advice? I have been at this for 45 minutes. If it's going to be like this, changing things with no alert, I'm looking for a new product!!!. :smileymad:
Following up on my earlier post, the image selector is using some very old description of an image that i have in my 5-image "library" instead of using the description that i type in. I just now added 3 new images that i had FTP'd to a website and the images display fine but the description that i enter is NOT used and a very old description is somehow picked up and used instead.
Its the ALT="Wrong description here" tag.
I have to use CODE VIEW to make the changes stick.