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Will never use this product again

New Member

Will never use this product again

I have a very small company and previously understood that CC was at no charge for accounts under a certain number of contacts. I did not know that this policy had changed until I had signed up for an account. I was called and emailed an excessive number of times and then ultimately had an extraordinary phone call exchange with rep Reese Gadlin a few months ago. I explained my misunderstanding and said we would not be able to sign on to a paying account at this time, and he snidely asked me about if I'd do my work and expect to not be paid. I indicated we did not need any further service from CC and left the conversation--I'm sorry I can't exactly replicate the stunning rudeness of his manner. Imagine my surprise when I got yet another phone call AND email from him. Based on his attitude and inability to be civil I will never have an account with CC again.
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CTCT Employee

Re: Will never use this product again

Hello @CathyP919,

 

Thank you for bringing your concerns over to us. I want to first apologize for the poor experience that you have had with us. This is definitely not the experience we want our customers to have when trying our products. I will be updating your account to no longer be contacted. Also, I will be passing along this feedback to the correct team for review to ensure that customers do not have this experience in the future. Once again, I apologize for any inconvenience. If there is anything else we can assist with, feel free to reach back out to us. Have a great day!

Tiago_R
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