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Looks like CC has updated their UI when it comes to creating a new campaign. That's great! However, why did they decide to remove the library from the editing page? I now have to have two tabs open so that I can copy my image URLs into my custom-coded email window.
I love how the new editor finally formats my code correctly, but why does it strip my image paths? I name my images a certain way so that I can find and replace them when I have the library URL from CC, but now I have to manually search for every "src" tag.
I now have to be conscious of the tracking image at the bottom so that it's there to check open rates. Copy/pasting my custom code has become more cumbersome because I have to open a file that has that tracking code saved so that I can then paste it after my custom code. I used to be able to just copy/paste everything there and not have to worry about that tracking image.
I welcome CC's feedback on why these decisions were made, as well as informing me if I missed something regarding what I mentioned above.
Solved! Go to Solution.
Hello and thank you for reaching out to The Community! We love hearing feedback and I would be happy to help!
You can still find your library and image paths by clicking the Insert Button at the top of the editor and choosing "Images" and then clicking "insert" will add the full image URL code needed for that image into your code, at the point where your cursor is located.
Regarding stripping out image paths, we would have to work with you on that one directly. Our system shouldn't remove anything from your code that you copied and pasted. So we would need to see the original code, try to replicate, and see if it’s on our end or not. But if it is doing that, then it's not intentional. You can call into our Support Teams in order to trouble shoot this.
Regarding the image tracking code, that can also be found under the Insert Button along with the images, so you can re-add the tracking code without having to reference any of your saved documents.
Based on your feedback and questions, it sounds to me like maybe the Insert Button could use better viability, so I will pass that along to the developers! If there is anything else we can assist with please do not hesitate to reach back out!
This is exactly what I needed! Thank you, Antonas! I didn't even see the Insert button. I agree it needs to stand out more. Maybe make it green or orange.
It'd be nice to still have the option to copy/paste the URL image from the library in the Edit code page. The way it's set up now inserts a new image tag that creates more work on my end. I have to:
The code stripping seems to have stopped for some reason, but if it appears again, I'll see about contacting support. Is there a way to submit a help ticket to avoid the lengthy wait times on the phone?
That's a great question! I apologize if there are any times you may experience a longer than normal wait connecting with our Support. However for troubleshooting, our upper level of support requires a call. These calls allow them to work directly with you especially since this editor is so new. This team is trying to get as much feedback as possible.
I'm in the process of creating a new campaign and the issue of my image paths being stripped continues to occur. Here are the steps I take when I create my campaign.
This issue is sporadic. Sometimes they're there, but often times, they are not.
Hello @XengV. We have a dedicated team that works with our new custom code editor and they are best equipped to look into why this is occurring. They are only available by phone but they can take a closer look at the code you are inserting and do further troubleshooting that we are unfortunately unable to do here in the Community. Here is a link to their phone numbers and hours of operation.