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Won't load a PDF into Library

Visitor

Won't load a PDF into Library

I've tried ten times today to upload a PDF to my library "Documents" file. I've tried various versions of the PDF. Constant Contact goes into terminal "Wait for file" mode and won't upload it. How Frustrating!! Any suggestions?
15 REPLIES
CTCT Employee

Re: Won't load a PDF into Library

Hello @JackG93,

 

Thank you for reaching out to the Community! I am sorry that you are experiencing this. Have you tried switching to a different browser and trying to upload the PDF? If not, please try that and reach back out to us. You can also email social_support(at)constantcontact(dot)com with your username and a reference to this post as well so we can do further research for you. 

 

 

 

 


Zoe_H
Community & Social Media Support

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Member

Re: Won't load a PDF into Library

I am having the same issue!  Both yesterday and today and I am using the same browser I have always used to access my Constant Contact account.....SUPER frustrating when you are trying to get something done for your boss!

UPDATE:  I tried a different browser and it FINALLY worked!  So strange!

Tags (3)
CTCT Employee

Re: Won't load a PDF into Library

Hi @CarolG477

 

Thanks for joining us in the Community! We are glad this is working for you at the moment. Which browser had you been using? 

Brian_H
Community & Social Media Support

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All Star

Re: Won't load a PDF into Library

I'm having the same issue! All of the sudden PDFs wont load at all. I tried switching to a different browser as suggested and it worked. BUT now I'm supposed to work in Firefox and then to switch over to Safari to upload docs and then go back to Firefox to work?!!

Totally unacceptable - I don't know what happened, but please correct this asap!

 

CTCT Employee

Re: Won't load a PDF into Library

Hello @SequoiaPFC,

 

Thank you for reaching out to us today!  It sounds like this trouble may be browser related, but I would be glad to do some troubleshooting with you.  If you could send an email to communitysupport(at)constantcontact(dot)com with your username and the PDF that is giving you this issue, I would be glad you do some further research.

 


Briody_W
Community & Social Media Support

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Occasional Contributor

Re: Won't load a PDF into Library

I have had this same issue trying to upload a PDF for the past two days while using Firefox.  This is the same computer, same browser  and same network that I used to upload countless docments in the past.  The upload feature works just fine for photos (jpeg, phg, etc.) It's just the PDF documents that I cant get to load.  I'm hopeing that your updates will help with this.

CTCT Employee

Re: Won't load a PDF into Library

HI @CarynW

 

Thank you for reaching out to the Constant Contact Community. I have taken a look and found that we have verified an issue with the latest version of Firefox loading PDF's, our product team is researching the problem for a fix. I have added the feedback to your account so that you can be notified when resolved. Thank you for using Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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Re: Won't load a PDF into Library

I'm having the same issue with uploading pdf's using Firefox. I switched over to Chrome and got the pdf uploaded, but still won't work with Firefox. If there's a way to notify me when you get it resolved, I would greatly appreciate it.

 

Thanks!

Highlighted
CTCT Employee

Re: Won't load a PDF into Library

Hey @FirstAscentAM,

 

Thank you for letting us know you are also experiencing the issue! I will add your email to our notification so that you are made aware when the issue has been resolved. 

 

Please let us know if you have any more questions.

 

Desi_B
Community & Social Media Support

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