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Won't load a PDF into Library

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New Member

Re: Won't load a PDF into Library

This is awful -- trying Constant Contact over MailChimp for the first time and so far, really disappointed. Can't upload a PDF to the Library using Chrome, FireFox and/or Safari. This program is worthless to me thus far at the very first thing I've tried to do. 

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CTCT Employee

Re: Won't load a PDF into Library

Hello @LouisF81

 

It's good to see you in the Community! I'm sorry to hear that you are having issues with uploading a PDF to the library. One thing to keep in mind is that the size limit per upload to the library is 5mb, so make sure your pdf is smaller than that.

 

If you would like, you are welcome to send an email to social_support(at)constantcontact(dot)com with your username, a reference to this post, and your pdf document attached so that we can review it and see what might be causing the issue and hopefully prevent this issue for you in the future. 

 

Thanks!


Alex S.
Community & Social Media Support

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Occasional Contributor

Re: Won't load a PDF into Library

Hello,

 

I am experiencing the same issue today when trying to upload a PDF into the Library. Its file size is 2.6MB.

 

From my Mac, I tried using both Safari (my default browser) and Chrome with no luck. 

From a PC in the office, I also tried Chrome again, as well as Microsoft Edge. It gets 'stuck' in the same spot and will not upload the PDF. 

Tags (3)
CTCT Employee

Re: Won't load a PDF into Library

Hello @JeannineA,

 

Thank you for bringing your question to us!  We're currently tracking an issue that is causing documents to freeze during that upload.  We haven't found a definitive cause, but it currently appears that in the majority of cases this is caused by something being mis-read in the PDFs layering.  Using your PDF editor to 'flatten' the pdf should fix that.  Alternately, if you don't have an editor that can flatten PDFs, most third party PDF compression programs will also flatten the document as part of their compression.

 

This is definitely not functioning as designed, and our support team would be more than happy to assist as well.  You can email us your username, and that PDF at social_support(at)constantcontact(dot)com and we can do it here, or if you need immediate assistance just give us a call at the numbers listed here.

 


Aaron H
Community & Social Media Support

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Occasional Contributor

Re: Won't load a PDF into Library

Hi Aaron,

 

Wow! Thank you for your help!

Flattening the layers worked! There weren't many, and the document was small enough to begin with that I hadn't even considered them. But there must have been something in one of them that wasn't being read properly. Perhaps the trademark (TM) symbol?

 

Anyway, thank you! I really appreciate it! The PDF is now in our Library. 

All the best!

Moderator

Re: Won't load a PDF into Library

Hi @JeannineA

 

Thank you for letting us know Aaron's solution helped! Feel free to reach back out if you have any other questions as you continue to work in your account. We're always happy to help.


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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