I called you in May to cancel my account and all other managed accounts. I see that one of the managed accounts is still open and presumably we're still being billed for this. The 'Chat with us' link on your website doesn't work and so I called Billing Support (from a cell phone in the UK!) and was kept waiting for 16 minutes before hanging up.
Have you any idea how very irritating it is to have to call with a complaint and, rather then speak to someone, to be played Liberace's back catalogue in the background whilst a woman with seemingly serious dental issues tries to advise me on email campaigns????
Your templates could have been created by a 5 year-old and your customer service is woeful.
Thank you for the feedback. I can appreciate the frustration you feel and I apologize for the experience you have had. I reviewed your account and from what I can see, all accounts associated with your partnership were canceled. If that’s not the case, then we definitely want to take a look and see what is going on. I have forwarded your case to our Partner Support team so they can do further research on this for you. If you would like, you can also email partnersupport(at)constantcontact(dot)com with any further questions.
When you attempted to connect with our chat support, did you receive an error message? If so, what was it? I want to make sure I notify the right people so this doesn’t happen again in the future. Thank you.
Zoe H. Community & Social Media Support
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