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account shut down

New Member

account shut down

My account was shut down, i understand why, but why are you guys having people call me who can not help me!!! They told me why and i'm ok with that information, but they couldn't re activate my account or help me with the issue in any way just give me another number to call... and i probably never will because i don't want to wait on hold for 15 to 20 min. 

CTCT Employee

Re: account shut down

Hi @KimberlyB513!


I apologize for the wait time that you experienced while waiting to speak with our Account Review team. They are the team that is best equipped to help you with reactivating your account. I am going to make a case on your behalf, and someone from that team will be reaching out to you (the main contact phone number on the account) to address your concerns. Thank you for your patience in this matter.



Gwendolyn B
Customer Engagement Specialist
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