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add the forward to a friend feature

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Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
  3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

 

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

 


Visitor

Re: Can you forward an Email you received to your contacts?

In our case, we are a community church that is part of a larger church organization.  Our subscribers want information from the larger church and it is just a time drain to have to recreate the information!  This certainly seems like functionality that would benefit those of us in this particular situation.

CTCT Employee

Re: Can you forward an Email you received to your contacts?

Hello @CariA3

 

Thank you for your feedback. I can see how a feature that lets you forward an email to your own contacts will help you save some times when your are creating your account. We make updates often, and are always interested in hearing how each of our customers use the product in their own enviroment. I am going to add this to our feedback system where we share thoughts from our cusotmers.

 

I recommend that you contact the larger church. If they send out to several smaller churches information about the church and programs they may want to consider our Partner Program. They can have one account for them and several child accounts under them. They can create templates and copy them to the child accounts. More information about Partner Program.

Anna Davila
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
All Star

Re: Can you forward an Email you received to your contacts?

Hear, hear.

We also have wanted this functionality, and considered going back to regular old email for lack of it.

Our community has signed up to receive info from us, and that covers us occasionally forwarding other groups' emails.

It's still from us. We're curating it.

Maybe it's different for companies, but for us non-profits, it's very reasonable to forward occasional emails from other groups to our community.
Highlighted
Visitor

Re: Can you forward an Email you received to your contacts?

Thank you for the information on the Partner Program but, if there is any additional associated cost with that (which is not clear via the link you sent), I'm pretty sure the parent church would not be interested.

CTCT Employee

Re: Can you forward an Email you received to your contacts?

@CariA3

 

There is no cost to join our Partner Program. After they fill out the form one of our Account Managers will reach out to them and discuss their situation and see if the Partner Program would fit in what they want to accomplish. If they would like to learn more they can check out the Partner Program Association to learn more.

Anna Davila
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Moderator

Re: add the forward to a friend feature

Hi @EstyR

 

Thank you for posting! At this time there isn't a way to add the "Forward to a Friend" feature in our newer editor, which is what you have in your account. I've noted in your account that you've requested this feature, and if it becomes available I will make sure to let you know. Thanks!

Natalie B.
Social Media Marketing Manager
Occasional Visitor

Re: add the forward to a friend feature

Dear Natalie,

 

Thank you for help, how long it usually able to make this feature available?

 

Esty

Moderator

Re: add the forward to a friend feature

Hi @EstyR

 

That's a great question, unfortunately I do not have an ETA for when that feature would be included in the 3GE editor, which is the one you're using. I have created a case in your account noting that you would like that feature (case # 17097954) and if I receive any updates on it I would be happy to reach out and let you know. I apologize that I don't have any further information on that at this time. 

Natalie B.
Social Media Marketing Manager
All Star

Can't find the "Forward to A Friend" button or embed code?

Hi, I've setup the "Forward to a friend' settings under My Settings.  

 

However, even after starting a new campaign with another template, I dont' see the "Forward to a Friend" link in the footer.  Neither can I find any sort of embed code to place this link or even a button anywhere else in my email body.  Can anybody help?

 

thanks

Nicole

Honored Contributor

Re: Can't find the "Forward to A Friend" button or embed code?

Its not in all templates.

 

The system is a mis-mosh of different options at this point.