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add the forward to a friend feature

SOLVED
Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
  3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

 

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

 


Highlighted
New Member

Forward Friend option

Hello. I am trying to utilize the forward a friend option. I have gone ahead and set up the settings under the email features tab, however, once I open a template to work on, I fail to see how to insert a tab that will allow my readers to forward the email. Could you please advise me what the necessary steps are, and perhaps include that in your summary on how to set up this feature as it is quite misleading and difficult to follow. Much Thanks, Euro Stars Gymnastics
Occasional Visitor

subscription links/forwarding features insanely awful and broken...

- Incomprehensible in the newsletter editing... - ... and the text we supplied never seems to show up anywhere... - I spent a long while trying to test this from a test message but never got a submit button to respond (almost certainly a bug) - ... and going back to testing from our last monthly newsletter I could get submit to respond and get a "This email has been forwarded" response.. but (a long while later, spam folders re-checked etc.) the forwarded messages never actually arrived I look forward to switching to a more reliable e-mail marketing provider as soon as possible.
Tags (3)
Honored Contributor

Re: subscription links/forwarding features insanely awful and broken...

Hi @GeoffN60 

 

I'm sorry to hear that you're having difficulty with our Forward to a Friend feature. If you're sending via a test/preview email, that is jus for testing purposes and the actual forward email does not send to the recipient. 

 

I'd love to take a look at this for you. Is there an email within your account that we can send to ourselves as a test and then try to forward? 

 

Thanks in advance and for immediate assistance please reach out to our Support team via phone at 1-866-289-2101.

Solution Provider

Re: subscription links/forwarding features insanely awful and broken...

Please keep me posted on this. I'd like to add it to my clients' emails.

CTCT Employee

Re: subscription links/forwarding features insanely awful and broken...

Hello @TobiC0,

 

Thank you for your response! I will add this to your account as a feature request. We appreciate the feedback.

 

Please let us know if there is anything else we can do for you.

-Curtis P
Community & Social Media Support

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Member

Re: subscription links/forwarding features insanely awful and broken...

We would find the Forward to a Friend feature very helpful in the 3rd generation editor. Please let us know when it is available. Thank you! 

 

 

CTCT Employee

Re: subscription links/forwarding features insanely awful and broken...

Hello @LibbyW3,

 

Thank you for reaching out to the community!

 

I will add this to your account as a feature request. We appreciate the feedback and I will be sure to track your request with the appropriate teams.

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Established Member

Re: subscription links/forwarding features insanely awful and broken...

One more voice desperate to get the Forward to a friend option back. As so many have pointed out, not only do emails get distorted when simply forwarding through gmail, aol, etc, but the originial subscriber often gets unsubscribed without their knowledge. I have had several of our organization's leaders asking why we dropped it. 

CTCT Employee

Re: subscription links/forwarding features insanely awful and broken...

HI @NationalFederationofR,

 

Thank you for your feedback!  I will add this to your account as a feature request. We do appreciate your suggestions to make the product better.

 

Please let us know if there is anything else we can do for you.

 

 

Donna_P.
Community & Social Media Support

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Honored Contributor

Re: Forward Friend option

Hello @EuroStarsG

 

Thank you for posting within the Community about this. After looking at your account, it does appear that you are using our 3rd Generation Editor (3GE). Within this editor, the Forward to a Friend buttons are not currently available. I am sorry for the misleading articles around this. I can recommend that our team that updates the articles makes it a little clearer that this feature is available only within our 2nd Generation Editor (2GE). 

 

Our teams are currently collecting feedback around our customers who want this feature in their accounts, and I have tracked that you would like this feature. If you would like I can set up notifications to go to you if there are any updates around the request for this feature.