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add the forward to a friend feature

CTCT Employee

Re: add the forward to a friend feature

Hello @dorism11. Thanks for your feedback about the Forward to a Friend feature. I can certainly see how this could be a useful tool for you. Our Product team is still researching and looking into this but I will certainly submit your request over to that team and will have them contact you if there is any update. 


Caitlin M
Community & Social Media Support

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AGY
Frequent Visitor

Re: add the forward to a friend feature

I am adding to the list of the voices requesting this feature to be added back in.

 

Here's my rationalle: people may use their own email's forwarding feature, but then the recipient would not have an easy way to subscribe to our emails themselves. The only current solution would be to add a subscribe button to the original email. But this doesn't make sense either. 

Tags (1)
Moderator

Re: add the forward to a friend feature

Hello @AGY,

 

Thank you for providing feedback on this feature. Based on your rationale I can understand why this would be helpful. I have tracked the feedback in your account for our developers to see. 

Nick S.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Participant

Re: Forward Friend option

The new 3rd Generation Editor (3GE) is missing so many functions and seems to be more challenging (after upgrading from 2nd - 3rd gen.) to work with your tools.
By removing this "Forward to a Friend" option, we will not be able to present our emails to our customers offering them a discount to them and their friends properly. 
This is a function we've been using for some time and it works. 

 

We also lost the ability to use the HTML button where we use the block set up and tweak the minor design changes AND IT WORKED PERFECTLY. This is also hindered our flexibilty to design good emails. Now we don't have complete control like we did before. At this point I would rather go back to the 2nd generation editor... 

In addition, when we call and email, no one ever gets back to us. I had to send 3 emails last time for someone to reply. Very disappointing service.

Highlighted
Occasional Participant

Re: add the forward to a friend feature

I would also like to point out, if others have no already done so, that we actually may be losing subscribers. When a FORWARD TO A FRIEND option is not available, a person may use the Forward tab in the nav bar of their browser. That person doesn't know they received it and they Unsubscribe. 

 

Truly a service would be done for your customers by adding FORWARD TO A FRIEND back in.

 

Thank you.

CTCT Employee

Re: Forward Friend option

Hello @MonicaL00. Thank you for the feedback about our Forward to a Friend feature. While the feature is not currently on the roadmap to be brought back in our third-generation editor, our Product team is looking into different ways to have your emails be forwarded without disrupting the layout and prevent accidental unsubscribes. 

 

Also, in regards to not having access to the HTML in the third-generation editor, can I ask what design changes you were looking to make when creating your emails? I want to see if there is a way that we can still make these changes in your email. I did want to let you know that you can still make copies of any emails created using our second-generation editor and you will have access to that editor. 


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Participant

Re: Forward Friend option

Hello Caitlin~
Thank you for your reply.

For Forward to a Friend:
It would be helpful to use that link that becomes available after the email sends - ie. "Email Link: http://conta.cc/123abc..."

For the need of the HTML Button:
1. Font size - your sizes are not in succession. If I'm making font sizes, it would be easier to have more choices. Your sizes typically jump and I like to be able to use any size font ~ hence the need for the HTML Button. They do not include 13pts - 11, 12, 14... = I would typically adjust the size to suit my custom needs, whether it be 13 or 3.

 

I reached out via email and received this 3 days later:
"Now to address your points specifically and what can be done. The fonts sizes are currently limited to the choices on the drop down. In order to decrease the white space between blocks (the editor is designed such that a center aligned image should stand alone) you can right click the image and check off the padding..."

2. image alignment:
There is no center alignment to the image when I drag it into a text block = only left or right. And can’t insert text in the same block under an image (as i did previously in gen-2 editor). It separates them. Then the text is too far away from the image.

3. padding and margins:
Too big/bulky in some blocks and I can not decrease it manually.

 

* How will I get access to the 2nd Generation Editor?

Tags (1)
CTCT Employee

Re: Forward Friend option

Hi @MonicaL00,

 

Thank you for the feedback! I completely understand the need for these features so I'll be sure to pass your ideas along to the appropriate channel. I'd like to share an article that might assist as far as placement of images. See guide: Moving from the Second-Generation Editor to the Third-Generation Editor.

 

There is now a feature to align images as well, including center align. image alignment.png

 

At this time now, the way to access the 2nd generation editor is to make a copy of an email that was originally created with that editor. You would be able to access it with a new template, as they are formatted to be edited only with the 3rd generation editor.

 

Please let us know if there is any other way we can help!

 

 

 

 

Liz M.
Customer Engagement Specialist

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Occasional Participant

Re: Forward Friend option

Liz~

I'm a bit confused by your last post about the 2nd generation editor -

"At this time now, the way to access the 2nd generation editor is to make a copy of an email that was originally created with that editor. You would be able to access it with a new template, as they are formatted to be edited only with the 3rd generation editor."

Are you sure?

 

 

In addtion to you mentioned
"There is now a feature to align images as well, including center align."

Here's my screenshot of the issue I had where when I inserted the image and it only aligned left or right no center.

 Screenshot_060517.png

 

Still confused...

#

CTCT Employee

Re: Forward Friend option

Hello @MonicaL00. I'd be happy to clarify some things for you. 

 

You would only be able to access the second-generation editor in your account by copying an email that was created using this editor. If you were to create a brand new campaign using the Create button, the campaign would be created using the third-generation editor.

 

Also, the particular block that you have in that screenshot is designed to only have a left or right-aligned image as it was set up to have the text wrap around the image when it is in the left or right side of the block. However, I see that the rest of your drafts have blocks designed to have images be aligned left, right or center. 

 

Please let us know if there is anything else that we can assist you with!


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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