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add the forward to a friend feature

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Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
  3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

 

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

 


Occasional Visitor

Re: Forward to a Friend

Wow, I'm astonished that this venerable feature is gone (also the hyperlinked TOC!). I'm just testing CC for the first time in several years -- but this is probably the deal-breaker, because we expect the list to grow by word of mouth, not online publicity. Oh, well.

Moderator

Re: Forward to a Friend

Hello @SarahL8780. I can certainly understand how this feature would be useful for growing your list. I would suggest including a link to your sign-up form in your campaign so if a contact does forward your email, a receiving contact would have the ability to join your mailing list! In the meantime, I will submit your feedback over to the appropriate team.


Caitlin M.
Community & Social Media Support

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CTCT Employee

Re: Forward to a Friend

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
  3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

 

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

 

Matt Breen
Product Manager, Automation
All Star

Re: Forward to a Friend

Unfortunately, I spent a long time rebuilding a template in the new editor, assuming it would not only carry all the current features, but would be smoother and cleaner. The big mistake was not checking first, as not only am I not able to "forward to a friend" (which, by the way I have posted everywhere in the community, our best sellers of homes to their friends, how they could just click to share), but also missing anchor tags, table of contents, and no print preview for my company approval. Very disappointed and will be looking to make a change.

CTCT Employee

Re: Forward to a Friend

Hello @IRCCgraphics,

 

Thank you for reaching out to us today.  I do apologize for the absence of features that you were wanting in the latest version of the editor.  I will absolutely take your feedback and pass it along to the appropriate teams for review.

 


Briody_W
Community & Social Media Support

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New Member

Re: Forward to a Friend

I am seriously considering looking elsewhere for an email provider since the new update took effect considering the lack of features that used to be available.

Hopefully the next release will be soon and add features rather than take away features. It is very disappointing when a company decides to take away features.  Adding I can understand but to just remove them creates the question in my mind of why am I paying the same rate for less!

Occasional Visitor

Re: Forward to a Friend

We too are surprised we can no longer add Forward to a Friend link using Constant Contact.  When I now forward our e-communications both in either test format or live format, the display changes for the email - the most recent added a background color to the content so that it was difficult to read for the recipient.  

All Star

Re: add the forward to a friend feature

Forward to Friend is an important feature needed in CC.  The free version of has had it for some tome.

Highlighted
CTCT Employee

Re: add the forward to a friend feature

Hi @PatriciaL398

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today. 

 

Thank you very much for letting us know. I have submitted the feedback on your behalf.

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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All Star

Add the forward to a friend feature

I also need Forward to a Friend. We drive traffic to our newsletters and website using this feature. Vicci