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add the forward to a friend feature

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Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
  3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

 

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

 


Re: "Forward to a Friend" Button

Yes, please add the Forward option back! I send our existing newsletter to potential subscribers to show them what it's like; I've just changed to a new email template and discovered today that I can't forward it. Very frustrating. :-(

CTCT Employee

Re: "Forward to a Friend" Button

@Bio-Mechanics_Cycles,

 

We will be sure to submit that feedback for you. In the meantime, your recipients can still use the forward option with their email client, to send your emails to their contacts.

 

Please let us know if you have any additional questions! 


Amber_L
Community & Social Media Support

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Re: "Forward to a Friend" Button

Hi Amber,

 

Thanks for passing the feedback on. I know my recipients can forward it; it's just not much help to me when I want to send it to prospective subscribers.

Re: "Forward to a Friend" Button

When an email is forwarded without benefit of a button, the receiver of the forwarded message is able to unsubscribe the original email address -- so my account is down a user, and the person engaged enough to be forwarding messages is then unsubscribed from my list. 

Member

Re: "Forward to a Friend" Button

Very frustrating indeed.  Can't say I am happy with Constant Contact these days.  Waiting for a LONG time for them to revamp their survey feature.  Archaic and impossible and with free survey services out there you'd think it would be a priority for them!  Frustrated.

Anonymous
Not applicable

Re: "Forward to a Friend" Button

I mentioned this in another thread, so apologies if you're reading it twice. 
A help answer from a CTCT person just a few days ago said it is there; no mention of having to be on the third generation editor. 

https://community.constantcontact.com/t5/Need-help-with-something-else/quot-Forward-to-a-Friend-quot...

Highlighted
CTCT Employee

Re: "Forward to a Friend" Button

Hi @Anonymous,

 

Thank you for replying back. I responded to your mention on the other thread. The "Forward to a Friend" functionality is only available on the Legacy template. At this time, the Third Generation editor does not include this functionality. I hope this information has helped. Let me know if you have any additional questions.

Lucas_D
Community & Social Media Support

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All Star

Re: "Forward to a Friend" Button

How can this new version be considered for release without a forward button? This is essential to my newsletters. **bleep**?

CTCT Employee

Re: "Forward to a Friend" Button

Hi @TerryS922,

 

I do apologize for the inconvenience this has caused. The reason why the "Forward to a Friend" option was left out of the new editor was because of its low usage. Also, we have improved the ability for our templates to maintain formatting/consistency when simply just using the forward the email option located in the email clients. I have however, tracked this feature request to your account to notify our developers. Again, I do apologize for the inconvenience. 

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Member

Re: "Forward to a Friend" Button

Forwarding from their email server causes the background to be copied for the new email.  When it is  dark, you can't read the text.  Also, we have no idea who they sent it too.  Please make available again.