Dec 7, 2017 7:05:31 AM
I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.
To address some of the concerns around the lack of this feature:
I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!
I've had a few requests from our guests for a button to forward the newsletters. I am sure there used to be one a few years ago? I can't find it now? I'd love to add it if possible. Thanks!
This is such a basic way to grow a list and grow membership. A feature that other mailers seem to have in place. Why doesn't constant contact add a simple "forward to a friend" link that many other vendors such as support?
Add us to the list of folks who want that feature. I've had several subscribers within the last two years who have ended up being unsubscribed because someone they forwarded the email to hit unsubscribe, thinking they were unsubscribing themselves instead of the original recipient. Unfortunately, we don't notice it until the original recipient complains to us that they haven't received anything from us for a while. When we check that out, that's the culprit 9 times out of 10, but since we have to wait until we hear from them, it could be months and months that they've been missing our stuff. Terrible! And it seems like it should be an easy fix. Can we get on that?
Does anyone know if the ability to let your subscribers forward the email to their friends has been discontinued? I can't find it anywhere in the 3rd generation editor.
Thank you for reaching out to the Community. That is a great question! Unfortunately the forward to a friend feature is currently unavailable in the third generation editor. I do apologize for the inconvenience.
We really appreciate your specific feedback on how the third generation editor can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see.
I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.
In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!
Thank you for reaching out to us through the Community. We do appreciate your request since it provides great feedback for our developers as they continue to work diligently in trying to improve our products. I have also tracked this to your account, notifying them about this request. Let us I know if you need assistance with anything else.
Thank you for sharing your feedback on this. I can completely understand how helpful a forward button like this would be and apologize it is not available. In the meantime, I have submitted this feedback to the appropriate teams.
I have been asked to indicate if any of the answers are "accepted solutions". I guess in one sense I could say that telling me the feature is GONE in the 3rd generation is an answer, but an accepted solution? Not really. All email service providers I know of provide a forwarding feature in one form or another. What I have liked about the one in constant contact is that it actually forwards the email, rather than a link to it.
I understand that you find it is rarely used, but the lack of providing a forwarding option just makes it look like we don't care whether our subscribers become "popularizers" of our campaigns. Everyone knows this is a standard feature of emails.