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add the forward to a friend feature

SOLVED
Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
  3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

 

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

 


CTCT Employee

Re: "Forward to a Friend" Button

Hello @LatinasandPower,

 

Thank you for reaching out to us with your feedback!  I will absolutely be sure to note your request and attach it to your account!

 


Briody_W
Community & Social Media Support

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"Forward to a Friend" Button

Another request for Forward to a Friend. I too need this feature. ETA?  

Moderator

Re: "Forward to a Friend" Button

Hi @RobbinsArroyo

 

I apologize we do not have a time estimate of when this feature will be added. We have submitted your feedback on this to the appropriate teams in the meantime!


Frankie.P
Community & Social Media Support

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Frequent Visitor

Re: "Forward to a Friend" Button

Why does  have this for free and Constant Contact doesn't? Please add this feature.

CTCT Employee

Re: "Forward to a Friend" Button

Hello @RandyD406,

 

Thank you for your feedback on this feature, I completely understand why you would like for this to be in our product. I am more than happy to submit your feedback over to our engineers for review and you will be contacted with any updates. Thank you and I hope you have a wonderful day! 

 

 


ZOE/H
Community & Social Media Support

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Valued Contributor

Re: "Forward to a Friend" Button

Be careful what you ask for. That other company whose name was in your post earlier but appears to have been deleted now, does NOT offer the option that Constant Contact used to. Their "forward to a friend" button just links to the web page where the email is archived, whereas the option offered by Constant Contact in the 2nd generation editor actually forwarded the email itself, with no requirement for the recipient to click a link to view it.

Regular Visitor

Re: "Forward to a Friend" Button

The problem is that when people forward the email through their email the newsletter is completely messed up, and you say there is no way to fix that when it leaves constant contact servers. The forward to a friend is a good suggestion to the reader and should be able to send from the server and arrive in better condition. I am very frustrated. 

Member

Re: "Forward to a Friend" Button

Is the Legacy template your older version? And when are you planning to release a newer version? 

CTCT Employee

Re: "Forward to a Friend" Button

Hello @AnitaS921,

 

Yes, the legacy templates are our older version of the editor.  The new third generation editor has already been released, and any of the 'standard' templates in your account will be using that newer editor.  We do not currently have an ETA on when the forward to a friend button will be added to this editor, but we'll be continuing to pass those requests on to the engineering team so that they know it's something people are wanting and asking about.

 


Aaron_H.
Community & Social Media Support

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Highlighted
CTCT Employee

Re: Re: "Forward to a Friend" Button

Hello @MichelleM112,

 

That is a great point and I will definitely pass that feedback on to our developers. Unfortunately, even when we had the forward to a friend button included, we didn't see many people utilizing it so that was still a problem. Hopefully our developers can enable something in future releases that will fit your needs! 


Amber_L
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.