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add the forward to a friend feature

Regular Visitor

Re: "Forward to a Friend" Button

The problem is that when people forward the email through their email the newsletter is completely messed up, and you say there is no way to fix that when it leaves constant contact servers. The forward to a friend is a good suggestion to the reader and should be able to send from the server and arrive in better condition. I am very frustrated. 

Member

Re: "Forward to a Friend" Button

Is the Legacy template your older version? And when are you planning to release a newer version? 

CTCT Employee

Re: "Forward to a Friend" Button

Hello @AnitaS921,

 

Yes, the legacy templates are our older version of the editor.  The new third generation editor has already been released, and any of the 'standard' templates in your account will be using that newer editor.  We do not currently have an ETA on when the forward to a friend button will be added to this editor, but we'll be continuing to pass those requests on to the engineering team so that they know it's something people are wanting and asking about.

 


Aaron H
Community & Social Media Support

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CTCT Employee

Re: Re: "Forward to a Friend" Button

Hello @MichelleM112,

 

That is a great point and I will definitely pass that feedback on to our developers. Unfortunately, even when we had the forward to a friend button included, we didn't see many people utilizing it so that was still a problem. Hopefully our developers can enable something in future releases that will fit your needs! 


Amber_L
Community & Social Media Support

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Highlighted
Senior Member

Re: Re: "Forward to a Friend" Button

Hi, is there an update on the status of this feature being added to the Third Generation Editor? We recently had a custom template built by Constant Contact. When I tested out how it looks when it is forwarded from Outlook to Gmail, the formatting was completely off. It would be great to have the forwarding feature for that reason and the reasons other people have shared. Thank you!

CTCT Employee

Re: Re: "Forward to a Friend" Button

Hello @TAFoodBank,

 

Thank you for reaching out to us in regards to the ''Forward to a Friend'' feature. At this time we do not have any available updates for the addition of this feature in the new Third-Generation editor. Although they are still reviewing this option, I'd be more than happy to submit your feedback to the correct team. In addition to that, there is some information that we would love to add to the feedback you have provided. In regards to the display issue you were mentioning, if you could send us some information on:

 

- What are the display issues (stretching, colors, etc)?
- What email client was the email forwarded from?
- What email client was the forwarded email received at?

- Would you be able to provide us with a screenshot of the issue being experienced?

 

You can email this information to social_support(at)constantcontact(dot)com along with a reference to this post. If you happen to have this information, we will attach this information along with your feedback. Please let us know if there is anything else we can assist with today. 

Tiago_R
Community & Social Media Support

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CTCT Employee

Re: Re: "Forward to a Friend" Button

Hello @AmyH0313,

 

 I can definitely see why that's an important feature for you and I have submitted your feedback to our developers! Thank you for reaching out to us about adding that forward to a friend feature to the new editor.

 

 


Amber_L
Community & Social Media Support

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Member

Re: Re: "Forward to a Friend" Button

I also would like to have a "forward to a friend" feature. Some of my subscribers have requested this. They like to share my content but their email clients change the appearance of my email and they are unhappy with the results.

CTCT Employee

Re: Re: "Forward to a Friend" Button

Hi @KelleyH38,

 

Thank you for your feedback! We understand that this function is important to some of our customers, and our developers are looking into possibly adding it back.  I will add your account to that request so you can be notified when it becomes available!

 

 

Donna_P.
Community & Social Media Support

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Tags (2)
Valued Contributor

Forward email button

Does anyone know if the ability to let your subscribers forward the email to their friends has been discontinued? I can't find it anywhere in the 3rd generation editor.