Dec 7, 2017 7:05:31 AM
I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.
To address some of the concerns around the lack of this feature:
I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!
Hi, is there an update on the status of this feature being added to the Third Generation Editor? We recently had a custom template built by Constant Contact. When I tested out how it looks when it is forwarded from Outlook to Gmail, the formatting was completely off. It would be great to have the forwarding feature for that reason and the reasons other people have shared. Thank you!
Thank you for reaching out to us in regards to the ''Forward to a Friend'' feature. At this time we do not have any available updates for the addition of this feature in the new Third-Generation editor. Although they are still reviewing this option, I'd be more than happy to submit your feedback to the correct team. In addition to that, there is some information that we would love to add to the feedback you have provided. In regards to the display issue you were mentioning, if you could send us some information on:
- What are the display issues (stretching, colors, etc)?
- What email client was the email forwarded from?
- What email client was the forwarded email received at?
- Would you be able to provide us with a screenshot of the issue being experienced?
You can email this information to social_support(at)constantcontact(dot)com along with a reference to this post. If you happen to have this information, we will attach this information along with your feedback. Please let us know if there is anything else we can assist with today.
I can definitely see why that's an important feature for you and I have submitted your feedback to our developers! Thank you for reaching out to us about adding that forward to a friend feature to the new editor.
I also would like to have a "forward to a friend" feature. Some of my subscribers have requested this. They like to share my content but their email clients change the appearance of my email and they are unhappy with the results.
Thank you for your feedback! We understand that this function is important to some of our customers, and our developers are looking into possibly adding it back. I will add your account to that request so you can be notified when it becomes available!
Does anyone know if the ability to let your subscribers forward the email to their friends has been discontinued? I can't find it anywhere in the 3rd generation editor.
Thank you for reaching out to the Community. That is a great question! Unfortunately the forward to a friend feature is currently unavailable in the third generation editor. I do apologize for the inconvenience.
We really appreciate your specific feedback on how the third generation editor can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see.
I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.
In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!
Thank you for reaching out to us through the Community. We do appreciate your request since it provides great feedback for our developers as they continue to work diligently in trying to improve our products. I have also tracked this to your account, notifying them about this request. Let us I know if you need assistance with anything else.