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add the forward to a friend feature

CTCT Employee

Re: Forwarding a campaign

Hi @SkylerD22,

 

Thanks for coming to the Community with your questions. At this time, the 3rd generation editor does not have a "Forward to a Friend" option. The best workaround is to take the short link of the email and put it into the email. This way, it won't be distorted when people try to view it. Usually this is done by making a copy of the email and sending it out (usually to a test list with your email address in it). Once the email goes into sent status, it will generate a short URL that you can copy and paste into your other copy! I will be sure to pass along your request for the Forward to a Friend option as I can definitely understand how it is important your emails are previewing properly. But in the meantime, the short link will work. Let us know if you have any other questions.

Hayley L
Community & Social Media Support

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Occasional Visitor

"Forward to a Friend" Button

I am trying to put together an email and I need the "Forward to a Friend" button.  I cannot seem to find it the build tab.

CTCT Employee

Re: "Forward to a Friend" Button

Hello @TMSManager,

 

That feature is currently only available in our Legacy templates.  I've added you to the feature request, to have that brought into our newer Third Generation editor as well!  If you do have access to Legacy templates, the option should appear when you have any block open, in the 'insert' section along the left side of the page.


Aaron H
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Re: "Forward to a Friend" Button

Yes, please add the Forward option back! I send our existing newsletter to potential subscribers to show them what it's like; I've just changed to a new email template and discovered today that I can't forward it. Very frustrating. :-(

CTCT Employee

Re: "Forward to a Friend" Button

@Bio-Mechanics_Cycles,

 

We will be sure to submit that feedback for you. In the meantime, your recipients can still use the forward option with their email client, to send your emails to their contacts.

 

Please let us know if you have any additional questions! 


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Re: "Forward to a Friend" Button

Hi Amber,

 

Thanks for passing the feedback on. I know my recipients can forward it; it's just not much help to me when I want to send it to prospective subscribers.

Re: "Forward to a Friend" Button

When an email is forwarded without benefit of a button, the receiver of the forwarded message is able to unsubscribe the original email address -- so my account is down a user, and the person engaged enough to be forwarding messages is then unsubscribed from my list. 

Highlighted
Member

Re: "Forward to a Friend" Button

Very frustrating indeed.  Can't say I am happy with Constant Contact these days.  Waiting for a LONG time for them to revamp their survey feature.  Archaic and impossible and with free survey services out there you'd think it would be a priority for them!  Frustrated.

Advisor

Re: "Forward to a Friend" Button

I mentioned this in another thread, so apologies if you're reading it twice. 
A help answer from a CTCT person just a few days ago said it is there; no mention of having to be on the third generation editor. 

https://community.constantcontact.com/t5/Need-help-with-something-else/quot-Forward-to-a-Friend-quot...

CTCT Employee

Re: "Forward to a Friend" Button

Hi @Lizziebeth10,

 

Thank you for replying back. I responded to your mention on the other thread. The "Forward to a Friend" functionality is only available on the Legacy template. At this time, the Third Generation editor does not include this functionality. I hope this information has helped. Let me know if you have any additional questions.

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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