add the forward to a friend feature

[TobiC0]

Hey all,

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

To address some of the concerns around the lack of this feature:

1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

[TobiC0]

Please keep me posted on this. I'd like to add it to my clients' emails.

[Curtis_P]

Hello @TobiC0,

Thank you for your response! I will add this to your account as a feature request. We appreciate the feedback.

Please let us know if there is anything else we can do for you.

[LibbyW3]

We would find the Forward to a Friend feature very helpful in the 3rd generation editor. Please let us know when it is available. Thank you! 

[Curtis_P]

Hello @LibbyW3,

Thank you for reaching out to the community!

I will add this to your account as a feature request. We appreciate the feedback and I will be sure to track your request with the appropriate teams.

[NationalFederationofR]

One more voice desperate to get the Forward to a friend option back. As so many have pointed out, not only do emails get distorted when simply forwarding through gmail, aol, etc, but the originial subscriber often gets unsubscribed without their knowledge. I have had several of our organization's leaders asking why we dropped it. 

[Donna_P.]

HI @NationalFederationofR,

Thank you for your feedback!  I will add this to your account as a feature request. We do appreciate your suggestions to make the product better.

Please let us know if there is anything else we can do for you.

[Samantha_O]

Hello @EuroStarsG, 

Thank you for posting within the Community about this. After looking at your account, it does appear that you are using our 3rd Generation Editor (3GE). Within this editor, the Forward to a Friend buttons are not currently available. I am sorry for the misleading articles around this. I can recommend that our team that updates the articles makes it a little clearer that this feature is available only within our 2nd Generation Editor (2GE). 

Our teams are currently collecting feedback around our customers who want this feature in their accounts, and I have tracked that you would like this feature. If you would like I can set up notifications to go to you if there are any updates around the request for this feature. 

[ORPA]

I would also like this feature available in the new editor, please.

I realized in the Knowledge Base that what you show looks drastically different than what I have and I was worried that it meant we lost features.  It is helpful to have access to a "forward to a friend" button, given we can still access the form on the backend in our account settings --- but can't actually use it in the editor. :|

Thanks!

[Nick_S.]

Hello @ORPA,

Thank you for the feedback! I have tracked this in your account. And thank you for pointing out it is still visible in the My Settings area. That's a great observation and one I will pass along to the developers as well. 

[NancyB6]

As a former CC user I relied on the forward feature to allow me to track the reach of my email campaigns - regardless of whether anyone subscribed as a result. I manage a partner membership and being able to see where my emails are forwarded helpsme understand the behavior within a member organization. This the primary reason I returned to CC as a customer and I am very disappointed to find that this functionality is no longer available.