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add the forward to a friend feature

CTCT Employee

Re: Forward email button

@DemBC

 

Thank you for reaching out to the Community. I do apologize we currently do not have the Forward to a Friend option available in our new editor. I have tracked your request on your account, and if it does become available in the future, you will be notified through an email.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!


Taryn Leinweber
Community & Social Media Support

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All Star

Re: Forward email button

I would also like to request the "Forward to a Friend" button for emails in the 3rd generation editor.  Especially since other email clients (such as Outlook or Gmail), tend to have issues with forwarding Constant Contact emails (i.e. the background color of text boxes overflows, the spacing between content is off, etc).  Being able to have the button (or link) would help immensely in keeping emails looking the way we intend them to look, and is especially helpful in getting those who are less technology literate to share what's been sent to them (Not everyone uses Facebook, Twitter, or other social media sites.  But if they're receiving an email, chances are, they can send the email onto their friends if they like the content).

 

~ Anna

CTCT Employee

Re: Forward email button

Hey @LindaA23

 

Thank you for taking the time to reach out to us! That is an amazing argument for the value of the Forward to a Friend feature. I will happily send your feedback to the development team as further evidence why this feature needs to be brought to the new editor! Please let us know if you have any other questions or concerns. 

 

Desi_B
Community & Social Media Support

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Highlighted
Frequent Visitor

Re: add the forward to a friend feature

Is this feature ever going to come back? Having people forward from email client does not giving tracking info. PLEASE Bring this feature back.

Tags (2)
CTCT Employee

Re: add the forward to a friend feature

Hello @MichelleS1760,

 

This feature is something we are submitting feedback on, so hopefully it is something that will be back in our product soon. Thank you for letting us know how important this is to you! We will definitely track your feedback and submit it over to our engineers for review. Have a wonderful Sunday! 


Zoe_H
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Advisor

Re: add the forward to a friend feature

Many of us on this thread have been pointing out that we are actually LOSING people without this feature. When people forward our emails to people who are not in our database, it can and is considered SPAM. The result is that we lose people who have subscribed because the person forwarded to UNSUBSCRIBES that person and can report us for SPAM. It would be a positive for Constant Comment to consider their loyal customers by adding this feature back in after all this time. Other services offer it. CC should as well.

CTCT Employee

Re: add the forward to a friend feature

Hello @dorism11,

 

That is a very good point, and we completely understand why this feature is important. I will also submit your feedback on this and hopefully it will be apart of our product again soon. I do apologize for any inconvenience this may have caused, but we do appreciate your feedback very much. Thank you!


Zoe_H
Community & Social Media Support

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Valued Contributor

Re: add the forward to a friend feature

I think it may have been a year or so ago that I first looked into this conversation and at that time it was said that the feature was discontinued because it was very rarely used.

 

Has something changed in Constant Contact's assessment of this, such that it is seriously being considered to restore the feature? Or is this just one of those canned responses used when people complain  about a feature they want returned?

I don't know about others in the discussion, but I would rather not get replies like this when CC has already decided against a feature. It can be so frustrating.

CTCT Employee

Re: add the forward to a friend feature

Hello @JulieL34,

 

You are completely right, it was discontinued because our customers were not using it enough. Through your feedback, it helps us know that enough people will begin to use it if it comes back into our product. We completely understand your frustration and it is a feature that we are submitting feedback on. Thank you for your feedback! Have a great Sunday. 


Zoe_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Established Member

Re: add the forward to a friend feature

Are you looking to have this feature back? I would love to use it too. That would help our campaigns.
Many thanks,
Laura