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add the forward to a friend feature

CTCT Employee

Re: add the forward to a friend feature

Hello @MichelleS1760,

 

This feature is something we are submitting feedback on, so hopefully it is something that will be back in our product soon. Thank you for letting us know how important this is to you! We will definitely track your feedback and submit it over to our engineers for review. Have a wonderful Sunday! 


Zoe_H
Community & Social Media Support

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Occasional Advisor

Re: add the forward to a friend feature

Many of us on this thread have been pointing out that we are actually LOSING people without this feature. When people forward our emails to people who are not in our database, it can and is considered SPAM. The result is that we lose people who have subscribed because the person forwarded to UNSUBSCRIBES that person and can report us for SPAM. It would be a positive for Constant Comment to consider their loyal customers by adding this feature back in after all this time. Other services offer it. CC should as well.

CTCT Employee

Re: add the forward to a friend feature

Hello @dorism11,

 

That is a very good point, and we completely understand why this feature is important. I will also submit your feedback on this and hopefully it will be apart of our product again soon. I do apologize for any inconvenience this may have caused, but we do appreciate your feedback very much. Thank you!


Zoe_H
Community & Social Media Support

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Highlighted
Valued Contributor

Re: add the forward to a friend feature

I think it may have been a year or so ago that I first looked into this conversation and at that time it was said that the feature was discontinued because it was very rarely used.

 

Has something changed in Constant Contact's assessment of this, such that it is seriously being considered to restore the feature? Or is this just one of those canned responses used when people complain  about a feature they want returned?

I don't know about others in the discussion, but I would rather not get replies like this when CC has already decided against a feature. It can be so frustrating.

CTCT Employee

Re: add the forward to a friend feature

Hello @JulieL34,

 

You are completely right, it was discontinued because our customers were not using it enough. Through your feedback, it helps us know that enough people will begin to use it if it comes back into our product. We completely understand your frustration and it is a feature that we are submitting feedback on. Thank you for your feedback! Have a great Sunday. 


Zoe_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Established Member

Re: add the forward to a friend feature

Are you looking to have this feature back? I would love to use it too. That would help our campaigns.
Many thanks,
Laura

Moderator

Re: add the forward to a friend feature

Hi @PeterD18977

 

We are looking to collect feedback from customers on this feature. So thank you for sharing your feedback on this here in the Community. We have submitted this feature request in your account to our Product Team. Please let us know if there is anything else we can help with in the meantime.


Frankie P.
Community & Social Media Support

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Visitor

Re: add the forward to a friend feature

A forward to friend feature (and the ability for that friend to subscribe to our email list) would be essential. Is this something that Constant Contact is actually going to work on and release in the near future OR is it still just being discussed with the development team (as it has been for like the past year). 

 

MailChimp seems to have a forward to friend feature... may have to move over to them if Constant Contact doesn't implement this extremely useful feature. 

Moderator

Re: add the forward to a friend feature

Hi @AlexE63

 

Thank you for sharing your feedback on this! A feature like this is being reviewed, however it was not a highly used feature in our Second Generation Editor. In the meantime we have tracked in your account that you are looking for it as well.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Advisor

Re: add the forward to a friend feature

With all due respect, I have a hard time believing that Forward to a Friend was not highly used. Every other platform similar to CC has that. If it wasn't popular, they also would have eliminated it. CC's customers have been begging for it for at least a year. As a business owner, the ongoing requests (begging, actually) should be honored. I am not a software developer but am assured that it would not be a difficult option to add in. If people don't want to use it, it would be their choice. Those of us who want it should have that choice. Again, as a loyal customer.

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