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add the forward to a friend feature

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Valued Contributor

Re: add the forward to a friend feature

I think it may have been a year or so ago that I first looked into this conversation and at that time it was said that the feature was discontinued because it was very rarely used.

 

Has something changed in Constant Contact's assessment of this, such that it is seriously being considered to restore the feature? Or is this just one of those canned responses used when people complain  about a feature they want returned?

I don't know about others in the discussion, but I would rather not get replies like this when CC has already decided against a feature. It can be so frustrating.

CTCT Employee

Re: add the forward to a friend feature

Hello @JulieL34,

 

You are completely right, it was discontinued because our customers were not using it enough. Through your feedback, it helps us know that enough people will begin to use it if it comes back into our product. We completely understand your frustration and it is a feature that we are submitting feedback on. Thank you for your feedback! Have a great Sunday. 


Zoe_H
Community & Social Media Support

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Established Member

Re: add the forward to a friend feature

Are you looking to have this feature back? I would love to use it too. That would help our campaigns.
Many thanks,
Laura

Moderator

Re: add the forward to a friend feature

Hi @PeterD18977

 

We are looking to collect feedback from customers on this feature. So thank you for sharing your feedback on this here in the Community. We have submitted this feature request in your account to our Product Team. Please let us know if there is anything else we can help with in the meantime.


Frankie P.
Community & Social Media Support

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Occasional Visitor

Re: add the forward to a friend feature

A forward to friend feature (and the ability for that friend to subscribe to our email list) would be essential. Is this something that Constant Contact is actually going to work on and release in the near future OR is it still just being discussed with the development team (as it has been for like the past year). 

 

MailChimp seems to have a forward to friend feature... may have to move over to them if Constant Contact doesn't implement this extremely useful feature. 

Moderator

Re: add the forward to a friend feature

Hi @AlexE63

 

Thank you for sharing your feedback on this! A feature like this is being reviewed, however it was not a highly used feature in our Second Generation Editor. In the meantime we have tracked in your account that you are looking for it as well.


Frankie P.
Community & Social Media Support

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Occasional Advisor

Re: add the forward to a friend feature

With all due respect, I have a hard time believing that Forward to a Friend was not highly used. Every other platform similar to CC has that. If it wasn't popular, they also would have eliminated it. CC's customers have been begging for it for at least a year. As a business owner, the ongoing requests (begging, actually) should be honored. I am not a software developer but am assured that it would not be a difficult option to add in. If people don't want to use it, it would be their choice. Those of us who want it should have that choice. Again, as a loyal customer.

Moderator

Re: add the forward to a friend feature

Hi @dorism11. You noted earlier that you had concerns about contacts being unsubscribed when forwarding an email to a friend. It's a very valid point and I did want to mention that. Although we do not have a workaround to prevent the unsubscribe from happening, there is a message that appears when someone clicks the Unsubscribe link that states "If this isn't your email address you haven't been added to any mailing lists and there is no need to unsubscribe." The original contact's email address appears above the message as well so it is clear that the receiving contact has not been added to any mailing lists. This was put in place to alleviate any confusion when an email is forwarded. 



Caitlin M.
Community & Social Media Support

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Occasional Advisor

Re: add the forward to a friend feature

In reality, someone who receives an email from an unknown source and possibly considering it to be spam, isn't going to bother to stop and look at that. They're just going to hit Unsubscribe. It's a nice thought but it's not a viable workaround.

CTCT Employee

Re: add the forward to a friend feature

Hello @dorism11,

 

We do completely understand where you are coming from, and even though someone might skip past that message and click unsubscribe anyways, we did put it there to try and prevent that as much as possible. We do apologize for the inconvenience this is causing, and we are submitting your feedback over to our engineers for review. Thank you and have a wonderful Sunday! 


Zoe_H
Community & Social Media Support

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