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add the forward to a friend feature

SOLVED
Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
  3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

 

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

 


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All Star
All Star

Re: forwarding capabilities

I've had a few requests from our guests for a button to forward the newsletters. I am sure there used to be one a few years ago? I can't find it now? I'd love to add it if possible. Thanks!

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All Star

Re: forwarding capabilities

This is such a basic way to grow a list and grow membership. A feature that other mailers seem to have in place. Why doesn't constant contact add a simple "forward to a friend" link that many other vendors such as support?

Tags (1)
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Senior Member

Re: forwarding capabilities

I would like to see this feature back again. Why did you do away with it?

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All Star

Re: forwarding capabilities

Add us to the list of folks who want that feature. I've had several subscribers within the last two years who have ended up being unsubscribed because someone they forwarded the email to hit unsubscribe, thinking they were unsubscribing themselves instead of the original recipient. Unfortunately, we don't notice it until the original recipient complains to us that they haven't received anything from us for a while. When we check that out, that's the culprit 9 times out of 10, but since we have to wait until we hear from them, it could be months and months that they've been missing our stuff. Terrible! And it seems like it should be an easy fix. Can we get on that? 

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Trusted Contributor

Forward email button

Does anyone know if the ability to let your subscribers forward the email to their friends has been discontinued? I can't find it anywhere in the 3rd generation editor.

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CTCT Employee

Re: Forward email button

@JulieL34

 

Thank you for reaching out to the Community. That is a great question! Unfortunately the forward to a friend feature is currently unavailable in the third generation editor. I do apologize for the inconvenience.

 

We really appreciate your specific feedback on how the third generation editor can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see.

 

I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!


Taryn Leinweber
Community & Social Media Support

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Occasional Visitor

Re: Forward email button

We would love to have this functionality back again also!

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CTCT Employee

Re: Forward email button

Hi @Medinger,

 

Thank you for reaching out to us through the Community. We do appreciate your request since it provides great feedback for our developers as they continue to work diligently in trying to improve our products. I have also tracked this to your account, notifying them about this request. Let us I know if you need assistance with anything else. 

Lucas_D
Community & Social Media Support

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Re: Forward email button

This is a real problem and the reason out church is leaving CC and headed to .  

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Moderator

Re: Forward email button

Hi @HOPE_Community_Church

 

Thank you for sharing your feedback on this. I can completely understand how helpful a forward button like this would be and apologize it is not available. In the meantime, I have submitted this feedback to the  appropriate teams.


Frankie.P
Community & Social Media Support

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