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add the forward to a friend feature

Moderator

Re: add the forward to a friend feature

Hi @dorism11. You noted earlier that you had concerns about contacts being unsubscribed when forwarding an email to a friend. It's a very valid point and I did want to mention that. Although we do not have a workaround to prevent the unsubscribe from happening, there is a message that appears when someone clicks the Unsubscribe link that states "If this isn't your email address you haven't been added to any mailing lists and there is no need to unsubscribe." The original contact's email address appears above the message as well so it is clear that the receiving contact has not been added to any mailing lists. This was put in place to alleviate any confusion when an email is forwarded. 



Caitlin M.
Community & Social Media Support

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Occasional Advisor

Re: add the forward to a friend feature

In reality, someone who receives an email from an unknown source and possibly considering it to be spam, isn't going to bother to stop and look at that. They're just going to hit Unsubscribe. It's a nice thought but it's not a viable workaround.

CTCT Employee

Re: add the forward to a friend feature

Hello @dorism11,

 

We do completely understand where you are coming from, and even though someone might skip past that message and click unsubscribe anyways, we did put it there to try and prevent that as much as possible. We do apologize for the inconvenience this is causing, and we are submitting your feedback over to our engineers for review. Thank you and have a wonderful Sunday! 


Zoe_H
Community & Social Media Support

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Occasional Visitor

Re: add the forward to a friend feature

I think one reason CC thinks the feature was underutilized is that... people don’t utilize it enough. They just go ahead and forward. But that’s something to deal with through better UI design, not be dropping it.

By not including the forward to friend feature, and by not providing a different tracking method, CC totally underestimated the power of word-of-mouth and direct recommendation, which are the most valuable marketing available to any company or service.
Valued Contributor

Re: add the forward to a friend feature

I think this is probably true, and you can see why a person might be reluctant to forward when they have to bring in the address(es) of people they want to forward it to individually, enter them in separate fields that may or may not be the way they can easily copy/paste from their email client, etc.

 

On the other hand, at least one of the other ESPs (and I suspect more than one) who continue to offer this feature, only send a LINK to the online version of the email rather than forwarding the ACTUAL email. This is why the way Constant Contact was doing it in the 2nd gen editor was better than some of the others. I sincerely hope that if they DO bring this feature back they do it the way it was before, where the ACTUAL email is forwarded.

Visitor

Re: add the forward to a friend feature

I never used it in the past but suddenly found a great need for it.  Very disappointing to find it no longer there.  One more vote to put it back.  Can't be that hard.

New Member

Re: add the forward to a friend feature

This is such an important feature. Why they would remove it on newer versions is beyond me! Please bring it back!!

Occasional Participant

Can I add a forward this email to a friend with the newer version of Constant Contact?

It would be helpful to have this feature, which appears to be available under legacy accounts but not newer ones.

Tags (2)
CTCT Employee

Re: Can I add a forward this email to a friend with the newer version of Constant Contact?

Hi @RhondaH443 

 

Thank you for reaching out to the community! That's a great question. Though the forward to a friend feature is only available in the legacy editor, you can still use the forward to a friend feature to send your emails to friends whether they use the newer editor or not. 

 

Please let us know if you have any further questions!


Alex S.
Community & Social Media Support

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Occasional Participant

Re: Can I add a forward this email to a friend with the newer version of Constant Contact?

What I was hoping to do was have the forward feature lead to a sign up list here on Constant Contact.

 

ETA, A friend who had it on her Legacy account, said everything has changed, and not for the better. I guess she was forced to upgrade to the newer system.

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