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add the forward to a friend feature

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Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. With our current editor being under active development, we want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this I would recommend including the recently released feature, “View as Webpage”. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a signup form within emails that you’re hoping will be referred along.
  3. Roadmap: we are currently developing a feature called “Social Share Bar” which will enable the ability for emails to be shared on social sites like Facebook and Twitter. This is on par with a feature in our second-generation editor; however we’ll be taking a slightly different approach to how this works and is placed within emails. The hope is that this feature will be another way to get emails shared on more channels and therefore attract more subscribers.

 

I love all the feedback I’ve been reading on the third-generation editor and the team is looking forward to continuing to deliver awesome new features into 2018. Stay tuned for some great new features coming out first thing in January!

 


All Star

Add the forward to a friend feature

I also need Forward to a Friend. We drive traffic to our newsletters and website using this feature. Vicci
CTCT Employee

Re: Add the forward to a friend feature

@Aramco-ExPats

 

Thank you for reaching out to the Community! We really appreciate your specific feedback on how this feature can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see. I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!


Taryn Leinweber
Community & Social Media Support

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Occasional Advisor

Re: Add the forward to a friend feature

Same response we have been getting. At this point, it is not a solution.

CTCT Employee

Re: Add the forward to a friend feature

@dorism11

 

Thank you for reaching out to the Community. I do apologize this feature is not yet available. However, the more votes we get for a particular feature request does help our developers decide the priority of what to implement within our system. I have tracked this on your account to have you notified if this becomes available.

 

Please also let us know if there is anything else we can do for you. Thank you and enjoy your weekend.


Taryn Leinweber
Community & Social Media Support

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Regular Visitor

Re: Add the forward to a friend feature

All of this feedback and CC still hasn't re-introduced "Forward to a Friend"??

CTCT Employee

Re: Add the forward to a friend feature

Hey @AkinahR1,

 

Thank you for reaching out to us! I apologize that Forward to a Friend hasn't been added to 3ge. The more feedback we get from our customers, the stronger case we can bring to our developers as to why we should bring it back. Please let us know if we can be of further assistance! 

Desi_B
Community & Social Media Support

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Member

Re: Add the forward to a friend feature

Please notify my account if it becomes available as well.

Re: Add the forward to a friend feature

Our company also needs the "forward email" feature back. We are now forced to use Outlook to manually forward the emails and have even begun looking at other vendors who have the option to share the email via email and social account. This is a basic function that should not be based on click rate (e.g. I use Siri and my car's Bluetooth to make phone calls, that doesn't mean I no longer need a touch keypad on my mobile phone).

All Star

Re: Add the forward to a friend feature

It doesn't appear that Forward to a Friend has made in traction with your development team. When a company makes too many changes to their website's functionality at one time, people will go elsewhere. If one is going to learn to use a new system and the service you previously provided is no longer available, find a competitor that has the features you want.

 

Sincerely,

Vicci

CTCT Employee

Re: Add the forward to a friend feature

Hello @Aramco-ExPats,

 

I know that this request has been on the forums for awhile, and I can understand your concerns.  There are quite a few feature requests in the system, and no development team could implement them all at once.  We'll continue to track the requests for the team that is making changes.  Until this is available in the new editor, all accounts can still have access to the Legacy newsletter templates, and while it's not ideal, if you are in need of a feature like this, using those legacy templates is still an option.

 

 


Aaron_H.
Community & Social Media Support

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