I sincerely apologize for any inconvenience caused by the feature not being available in the third-generation editor. I understand how this would be a useful feature to have. I have created a case to our developers with your request and set it to have you notified if the feature is implemented.
The new 3rd Generation Editor (3GE) is missing so many functions and seems to be more challenging (after upgrading from 2nd - 3rd gen.) to work with your tools.
By removing this "Forward to a Friend" option, we will not be able to present our emails to our customers offering them a discount to them and their friends properly. This is a function we've been using for some time and it works.
We also lost the ability to use the HTML button where we use the block set up and tweak the minor design changes AND IT WORKED PERFECTLY. This is also hindered our flexibilty to design good emails. Now we don't have complete control like we did before. At this point I would rather go back to the 2nd generation editor...
In addition, when we call and email, no one ever gets back to us. I had to send 3 emails last time for someone to reply. Very disappointing service.
Hello @MonicaL00. Thank you for the feedback about our Forward to a Friend feature. While the feature is not currently on the roadmap to be brought back in our third-generation editor, our Product team is looking into different ways to have your emails be forwarded without disrupting the layout and prevent accidental unsubscribes.
Also, in regards to not having access to the HTML in the third-generation editor, can I ask what design changes you were looking to make when creating your emails? I want to see if there is a way that we can still make these changes in your email. I did want to let you know that you can still make copies of any emails created using our second-generation editor and you will have access to that editor.
Thank you for your reply.
For Forward to a Friend:
It would be helpful to use that link that becomes available after the email sends - ie. "Email Link: http://conta.cc/123abc..."
For the need of the HTML Button:
1. Font size - your sizes are not in succession. If I'm making font sizes, it would be easier to have more choices. Your sizes typically jump and I like to be able to use any size font ~ hence the need for the HTML Button. They do not include 13pts - 11, 12, 14... = I would typically adjust the size to suit my custom needs, whether it be 13 or 3.
I reached out via email and received this 3 days later:
"Now to address your points specifically and what can be done. The fonts sizes are currently limited to the choices on the drop down. In order to decrease the white space between blocks (the editor is designed such that a center aligned image should stand alone) you can right click the image and check off the padding..."
2. image alignment:
There is no center alignment to the image when I drag it into a text block = only left or right. And can’t insert text in the same block under an image (as i did previously in gen-2 editor). It separates them. Then the text is too far away from the image.
3. padding and margins:
Too big/bulky in some blocks and I can not decrease it manually.
* How will I get access to the 2nd Generation Editor?
Thank you for the feedback! I completely understand the need for these features so I'll be sure to pass your ideas along to the appropriate channel. I'd like to share an article that might assist as far as placement of images. See guide: Moving from the Second-Generation Editor to the Third-Generation Editor.
There is now a feature to align images as well, including center align.
At this time now, the way to access the 2nd generation editor is to make a copy of an email that was originally created with that editor. You would be able to access it with a new template, as they are formatted to be edited only with the 3rd generation editor.
Please let us know if there is any other way we can help!
I'm a bit confused by your last post about the 2nd generation editor -
"At this time now, the way to access the 2nd generation editor is to make a copy of an email that was originally created with that editor. You would be able to access it with a new template, as they are formatted to be edited only with the 3rd generation editor."
Are you sure?
In addtion to you mentioned
"There is now a feature to align images as well, including center align."
Here's my screenshot of the issue I had where when I inserted the image and it only aligned left or right no center.
Hello @MonicaL00. I'd be happy to clarify some things for you.
You would only be able to access the second-generation editor in your account by copying an email that was created using this editor. If you were to create a brand new campaign using the Create button, the campaign would be created using the third-generation editor.
Also, the particular block that you have in that screenshot is designed to only have a left or right-aligned image as it was set up to have the text wrap around the image when it is in the left or right side of the block. However, I see that the rest of your drafts have blocks designed to have images be aligned left, right or center.
Please let us know if there is anything else that we can assist you with!
If I try to forward an email I've made from my yahoo account, it gets distorted. I was told before that we need to use the "forward" button that's in the constant contact email itself and not forward from a third party, but I don't see any forward button on the campaign. Am I missing it? Do I just need to use the short url?
Thanks for the help!
Thanks for coming to the Community with your questions. At this time, the 3rd generation editor does not have a "Forward to a Friend" option. The best workaround is to take the short link of the email and put it into the email. This way, it won't be distorted when people try to view it. Usually this is done by making a copy of the email and sending it out (usually to a test list with your email address in it). Once the email goes into sent status, it will generate a short URL that you can copy and paste into your other copy! I will be sure to pass along your request for the Forward to a Friend option as I can definitely understand how it is important your emails are previewing properly. But in the meantime, the short link will work. Let us know if you have any other questions.
I am trying to put together an email and I need the "Forward to a Friend" button. I cannot seem to find it the build tab.