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answer your phone!!!!

Occasional Visitor

answer your phone!!!!

you need to hire more operators, if your customers have 30 minute wait times. this is not good
1 REPLY 1
Highlighted
CTCT Employee

Re: answer your phone!!!!

Hello @HeidiM603,

 

I sincerely apologize for the higher than normal queue. There is a possibility of peaks of wait times that generally subside soon after. Understanding the inconvenience of a long wait time, I'd like to offer the other channels to reach us. You may chat with us, post here in the community or send us an email to: social_support(at)constantcontact(dot)com. You may open an online chat with us on this page, under Other Resources.

 

Thank you for taking the time to provide this feedback. I will be sure to pass it forward.

 

Liz M.
Customer Engagement Specialist

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